Return and Refund Policy for Clients
- Annique has a quality guarantee for its clients on all products.
- Clients may contact Annique Rooibos with queries about damages, quality errors, allergic reactions or any product-related enquiries. Please email Carien.
- Dr Carien Beneke will inform the client of all the required documentation after the query has been received.
- The unused portion of the product must be returned to Dr Carien Beneke. The client is responsible for all costs pertaining to the return of the defective products.
- Clients must inform Annique Rooibos of any product related queries, damages or quality errors within 30 days of the purchase date. If the complaint is logged after the 30 days no returns will be accepted and reimbursements will not be allowed.
- The products returned will be subject to verification.
- Annique will advise if the credit request has been approved before returning the product.
- Annique will pay the shipping costs of replacement products in the event that Annique was at fault.
- The defective products will be replaced with the same product when available. Products can only be replaced subject to stock availability. If stock is unavailable during the time of the return, a refund will be processed for the returned item.
- Credits will be made within 7 days of receipt of the returned product and the approval of the return thereof.
- Refunds will be processed via EFT. Please take note that refunds are only scheduled in certain time frames. Dr Carien Beneke will inform the client when the refund will take place